Menu
Delivery Information
We are committed to delivering your orders swiftly and safely across Pakistan. Our delivery process is designed to be transparent and reliable, ensuring that you receive your products in excellent condition.
Delivery Timelines
Lahore:
Same-Day Delivery: Available for orders placed before 2 PM.
Standard Delivery: Orders are typically delivered within 2-3 business days.
Islamabad:
Same-Day Delivery: Available for select products. Orders must be placed before 2 PM to qualify.
Standard Delivery: Orders are typically delivered within 2-3 business days.
Other Major Cities:
Large Appliances (e.g., washing machines, refrigerators): Delivery within 3-5 business days after order confirmation.
Small Appliances (e.g., kettles, toasters): Delivery within 2-3 business days after order confirmation.
Outstation Locations:
Large Appliances: Delivery within 5-7 business days, depending on the location and accessibility.
Small Appliances: Delivery within 3-5 business days.
Please note: Delivery times may vary based on the availability of products, national holidays, or unforeseen circumstances. Our Customer Service team will keep you informed of any delays.
Shipping Charges
Lahore:
Large Appliances: PKR 4,000 per order.
Small Appliances: PKR 1,000 per order.
Other Major Cities:
Large Appliances: PKR 7,000 per order.
Small Appliances: PKR 1,000 per order.
Outstation Locations:
Delivery charges may vary based on the location. Exact charges will be communicated during order confirmation.
Delivery Process
Order Confirmation:
After placing your order, our Customer Service team will contact you within two business days to confirm the details. If your order is not confirmed within this period, it may be canceled.
Once confirmed, our logistics partner will begin processing your order. You will receive a notification via email or SMS when your order is ready for dispatch.
Delivery Coordination:
Our logistics partner will contact you to schedule a delivery date and time. For outstation and remote locations, additional coordination may be required to ensure successful delivery.
Delivery Conditions:
Lifts: If there is no lift available, our delivery teams will not deliver beyond the second floor.
Special Instructions: You can provide any special delivery instructions when placing your order or when contacted by our logistics partner.
Secure Delivery: Appliances will not be left in unsecured locations such as porches or garages. A signature is required for all deliveries.
Important Reminders
Damage Reporting: If your package appears to be damaged upon delivery, please note this on the proof of delivery form. Report any damages to our Customer Service team within 7 days of delivery.
Order Cancellation: If delivery is not possible due to location or other restrictions, the order may be canceled. We will notify you as soon as possible if this occurs.
Safety First: For the safety of our delivery teams, they may refuse to deliver or remove appliances if they deem it unsafe.
Signature Requirement: All deliveries require a signature. Document any damage on the proof of delivery form. Please document to ensure your claim is accepted
Additional Services
Connection Services:
Available for: Washing machines, dishwashers, and refrigerators.
Service Includes: Unpacking, removing transit bolts, and connecting to existing plumbing and electrical points.
Charges: PKR 2,000 per item.
Important Notes:
Connection services must be added before dispatching.
This service does not include plumbing, electrical modifications, or the installation of built-in appliances.
Ensure that appliances are disconnected before the team arrives.
AC Installation Services:
Service Includes: Installation of air conditioners, including wall mounting and connection to existing electrical points.
Charges:
Ground Floor & First Floor: PKR 2,500 per unit.
Second Floor: PKR 3,000 per unit.
Important Notes:
Additional charges may apply for installations requiring extra materials or modifications.
Installation services must be added at the time of order.
Ensure that the installation site is prepared and accessible.
LED Installation Services:
Service Includes: Professional installation of LED televisions, including wall mounting.
Charges:
Standard LED (up to 65 inches): PKR 1,500 per unit.
Above 65 inches LED: PKR 3,000 per unit.
Important Notes:
Ensure that the wall and mounting area are prepared and accessible.
Installation services must be added at the time of order.
Delivery Assistance:
Labor Force: Only two laborers will accompany the delivery team.
Additional Help: If you require extra assistance during delivery, an additional charge of PKR 1,000 per extra laborer will apply.
Important Notes:
Please ensure that the delivery site is prepared and accessible.
Notify our Customer Service team in advance if additional labor is required.
Outstation Deliveries
Accessibility: Ensure that the delivery location is accessible by standard delivery vehicles. If special arrangements are required, please inform us in advance.
Extended Delivery Times: Deliveries to outstation locations may take longer than standard timelines. Our team will keep you updated on the status of your delivery.
Logistics Partner Services
Services Offered:
Skilled Home Delivery Technicians will take your new appliance to your property, unpack it, and place it where required.
Take away and recycle all unwanted external packaging (if required).
Pictures will be taken as proof of delivery.
Services Not Offered:
Switch your new fridge or freezer on; it needs 4 hours to settle into its new home.
Make any changes to your property, including removing internal or external doors to gain access.
Take your appliance to the second floor for installation.
Deliveries may not be completed if access is restricted or if the weather is bad.
For security reasons, deliveries will not be made to an empty house or signed for by individuals under 18. You can nominate a neighbor to receive the goods, but this must be stated in the Special Delivery Instructions or accompany the carriers to the delivery address.
Damaged Appliances:
If the appliance is damaged in transit, it must be returned to the carrier, and a replacement will be issued. Report all damages to our Customer Service department by email or telephone within 7 days of delivery.
Signature Requirement:
All deliveries require a signature. Document any damage on the proof of delivery form. Failure to document will result in your claim not being accepted.
Customer Support: For any inquiries or to reschedule your delivery, please contact our Sales support team using the details in your order confirmation email. For aftersales, contact our support team at 03000308012 or 03000308013.
